Training

11/12/2018 (Permalink)

Training your staff and having the proper relationships with all that you work with. That is what makes the difference between good and great.

Why SERVPRO?

The training SERVPRO has as minimum requirements is extensive. Throughout each division of the company training is a vital part of everything that we do. SERVPRO has dedicated a great deal of time and energy into proprietary software to log, track, manage and process your claim. Members of staff at every level have a working knowledge of this software allowing us to track your job progress, log adjusters’ notes, questions and concerns so everyone is aware of its status.

Many members of our team are also cross-trained. This makes sure each person knows what is expected, how things affect our clients and what should be done on each call.

A strong understanding of each community coupled with the ability to address those needs is an important part of every business. Having the right people to address those needs is what makes every business great. We at SERVPRO are committed to this process. Training and development of our staff is the best way we know how.

Field training: Our on-site team receives hours of hands on training in all various aspects of our service offerings. Various techniques are required for each type of job we do. While every job we encounter is very different as are the needs of each client. When a Fire, Water, Mold, Smoke disaster strikes it is comforting to know that the experience that comes with those working in your home eases the process.

Supervisor Training: Our field supervisors training is a step above the rest with a litany of certifications ranging from EPA Lead Safe Renovation, Applied Structural Drying, Water Restoration Training, Subrogation training. Estimating writing certifications for the same software that the insurance adjusters use is also obtained. These certifications help provide peace of mind that the job will be done correctly the first time.

Office Training: Our office staff works tirelessly reviewing your claim prior to sending it off to the insurance company. Each insurance company has varied requirements for what they want to see when they are processing a claim. Working closely with the field team our office staff produces just what each agent is looking for. Smoothing out and streamlining the process ensures that your claim is paid quickly and your rebuild can begin promptly. Bi- annual training sessions that encourage team collaboration really strengthens the resolve to be the best. It allows provides various team members that would not otherwise meet to put a face to the name.

Operational training: The operational teams training is very similar to the office team. There are added levels of knowledge of things such as Human Resources, Accounts receivable and payable. The operational team also works with various vendors to promote the smoothest transition possible. Maintaining relationships with plumbers, electricians, reconstruction teams, dumpster companies and other various companies. These strong relationships are crucial in determining the speed at which we can work through your claim.

Sales/marketing Training: Marketing degrees are held by our team members in this position. Having a solid understanding of our how and what happens through a claim is extremely important. They have a lot of the same certifications and training that the field receives. With working hands on working days as well. Our sales and marketing team must have a pulse on the community. Understanding the needs of the variety of clients we serve both commercially and residentially. What happens on one side of the city may be very different on the other. Through local chamber of commerce participation, networking groups and many other community involvement activities we are able to stay right on top of everything. They have degrees in marketing along with a lot of field certifications. The team also works to highlight the first responders of each area. Maintaining relations with city officials and holding the SERVPRO brand to a higher standard.

So when you are asking Why SERVPRO? It may be easier to say Why not SERVPRO? There are many moving pieces to your claim. Having the properly certified, insured and registered professionals at your fingertips is the key to getting back to “Like it never even happened”