24/7 Emergency Service
The RIGHT EXPECTATIONS!!!!
2/23/2016 (Permalink)
Water damage with cut due to water absorbing up into the wall. Cut made to prevent mold
You have a water emergency...what to expect
We know your most valuable investment has been damaged along with many of your personal items. The loss and confusion you feel is high. It is understandable that you are upset and want it to be fixed as soon as possible. You call a 24/7 emergency service provider to come out and work towards getting you back to normal.
You expec t that they will be there from the moment you call to the moment you are back to normal. Yet they come in suck up all the water and leave. What in the world….. Why are they not pulling down your walls ripping up your floors and getting to work? Well let us examine that
Have you called your insurance company and received a claim number yet?
No well with no claim number there is no way to know if your damage was a coverable expense thus drastically changing the scope of the work. Should it not be covered all financial obligations will fall on you
Did they leave fans and what appears to be other drying equipment?
Yes. Well then they are trying to mitigate your losses and see how much can be salvaged through the drying process before just ripping it all out. The main reason for this is that many insurance companies require and attempt at salvaging as much as possible instead of resorting to just ripping it all out.
You have not seen anyone WORKING WORKING for 3-4 days in your home and are feeling forgotten!!!!
Guess what water takes a very specific amount of time to be extracted from walls, floors, and the air. That equipment that was left must remain on, and running for a certain amount of time and depending on the amount of water that you incurred this can be more than a full week.
AND NO Putting in more equipment will not help and speed up the process. It can make it worse so please be patient.
I turned off the equipment to sleep or have a dinner party as it was really loud. What is the big deal?
You wanted to sleep better and now do not understand how to turn the equipment back on to the proper settings. This is why many companies have you sign paperwork stating you will not turn off the equipment. It has to run for a certain amount of time shutting off the machines adds 8+ hours which is another whole day or more depending on how long it was off for. It also requires an equipment tech to come back out and reset all your machines increasing cost
My home was pretty hot and humid so I opened all the windows and doors to help circulate the air. Why is the technician telling me it will take more time now?
Guess what science majors cold air does not hold the moisture in the air the same way as warm air. The machines are made to pull the water out of the walls, floors and ceiling into the air and the machines scrub the air and put dry air back in. Opening the door changes the relative humidity in the home thus delaying the process despite what you think about it helping circulate. It prolongs the process
Why did the crew leave after only doing the demolition on part of the home?
The first is that getting things open to let the air moves try and dry out the walls and let them dry out.
The other reason is less understood but other clients now have the same issue you initially had with standing water and an immediate need to start the process. The EMERGENCY portion of your problem is over theirs is just beginning. It must be understood that the standing water and the flowing water is the priority and carries the highest health risks and must be addressed first. Demolition, drying and rebuild all take a back seat to the emergency part of the problem.
Water, Fire and mold remediation companies do have very specific training with all of this and while they are very busy in the northeast right now and may not relay all of this information to you please know they are not ignoring your problem nor are they trying to put you off. But you need to know that there is a process, and not every aspect has to be addressed all at once and many of it cannot be.
If you have questions please ask but also make sure you have reasonable and realistic expectations of the process. Many of the demolition teams are working 16+ hour days to get everyone back to normal.